Refund policy

Last updated: 2.06.25

At Green Bubble Matcha, your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help.

Returns

We accept returns for unused and unopened products within 14 days of delivery.

To be eligible for a return:
    •    The item must be unopened, unused, and in its original packaging
    •    You must have proof of purchase (order confirmation or receipt)

To start a return, please contact us at info@greenbubblematcha.com
Returns must be approved before being sent back.

Please do not return items without contacting us first.

Refunds

Once we receive and inspect your return, we will notify you of the approval.
If approved, your refund will be processed to your original payment method within 5–10 business days.

Non-returnable Items

Due to the nature of our products, we cannot accept returns on:
    •    Opened or used matcha products

Return Shipping

Customers are responsible for return shipping costs, unless the return is due to our error (e.g. wrong or damaged item).

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If you have any questions, feel free to contact us at info@greenbubblematcha.com — we’re always happy to help.